Refund policy

Last Updated: November 3, 2026

At Lorenia, customer satisfaction is important to us. We want you to feel confident when shopping for furniture and home furnishings. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Period

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, products should generally be unused, in their original condition, and include all original parts, accessories, and hardware. Original packaging should be retained whenever possible.

Return Conditions

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within 30 days of delivery.

  • Products should be unused and in their original condition.

  • Items must not show signs of damage, excessive wear, or improper handling after delivery.

  • All original parts, accessories, and hardware should be included.

  • Assembled, modified, or heavily used furniture may not qualify for a return, except where the item is defective, damaged, incorrect, or otherwise protected by applicable law.

Some products may have additional return requirements. Please contact us before sending any item back.

How to Request a Return

To begin a return, please contact our customer service team by email with the following information:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if approved.

Please do not send any products back without receiving return authorization and instructions from us.

Return Shipping Costs

For returns due to personal preference, such as changing your mind or no longer needing a product, the customer is generally responsible for the return shipping costs.

Because furniture items can be large or heavy, return shipping arrangements and costs may vary depending on the product, delivery location, and carrier.

If an item arrives damaged, defective, or different from what you ordered, please contact us. We will review the issue and work with you to determine an appropriate solution, including return shipping assistance where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and clear photos showing the issue.

After reviewing your information, we will work with you to arrange an appropriate resolution, which may include a replacement, refund, or return where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally issued to your original payment method within 5–10 business days after approval.

Please note that the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Exchanges

If you would like to exchange an item for another product, please contact our customer service team.

Exchange requests are subject to product availability and approval. In some cases, you may need to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already entered processing or been shipped may no longer be eligible for cancellation.

Please refer to our Order Cancellation Policy for additional information.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Lorenia
Email: info@lorenia.us
Phone: +1 (323) 500-7558
Address: 1304 El Paso Dr, Los Angeles, CA 90065-4341, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)

Thank you for shopping with Lorenia. We appreciate your trust and the opportunity to assist you.