Privacy policy

Last Updated: November 3, 2026

At Lorenia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse our furniture collections, or make a purchase.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

When you visit or shop on our website, we may collect the following types of information:

Personal Information

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Order and purchase details

Payment Information

When you make a purchase, your payment information is processed through third-party payment providers. We do not generally store complete payment card details on our own systems.

Device and Usage Information

We may automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages viewed, and interactions with our website.

This information helps us understand how visitors use our website and improve the shopping experience.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To process payments and fulfill customer orders.

  • To arrange shipping and delivery.

  • To send order confirmations, tracking updates, and service notifications.

  • To respond to customer questions and support requests.

  • To process returns, refunds, and exchanges.

  • To improve our website, products, and shopping experience.

  • To detect and prevent fraud, unauthorized transactions, and security issues.

  • To send promotional communications where permitted by law and according to your preferences.

  • To comply with applicable legal and regulatory requirements.

How We Share Your Information

We do not sell your personal information for money. However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Payment Providers: To process and verify transactions.

  • Shipping Partners: To arrange and complete product deliveries.

  • E-commerce Service Providers: To operate and maintain our online store.

  • Analytics Providers: To understand website traffic and visitor behavior.

  • Marketing Partners: To support advertising and promotional activities where permitted.

  • Professional Advisors and Legal Authorities: When necessary to comply with legal obligations or protect our rights.

These providers may access only the information reasonably necessary to perform their services, subject to applicable agreements and legal requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember shopping preferences, analyze website traffic, and support advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features, including shopping cart and checkout functions.

For additional information, please review our Cookie Policy.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

When information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • Right to Know: Request information about the personal data we collect and how it is used.

  • Right to Access: Request access to certain personal information we hold about you.

  • Right to Correction: Request correction of inaccurate personal information.

  • Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a portable format.

  • Right to Opt Out: Opt out of certain targeted advertising, sales, or sharing of personal information where applicable.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

You may also unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address it.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: Lorenia
Email: info@lorenia.us
Phone: +1 (323) 500-7558
Address: 1304 El Paso Dr, Los Angeles, CA 90065-4341, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)

We appreciate your trust in Lorenia and are committed to handling your personal information responsibly.