Last Updated: November 3, 2026
At Lorenia, we understand that plans can change. We aim to process orders promptly while providing customers with a reasonable opportunity to request cancellations before their orders are shipped.
1. Cancellation Requests
Customers may request to cancel an order before it has been processed for shipment. To request a cancellation, please contact our customer support team as soon as possible and provide your order number and the email address used at checkout.
Please note that submitting a cancellation request does not guarantee that the order can be canceled. Our team will check the order status and confirm whether cancellation is still possible.
2. Orders Already Processed or Shipped
Once an order has been processed for shipment, packed for dispatch, or handed over to the shipping carrier, cancellation may no longer be available.
If your order has already shipped, you may need to wait until delivery and follow our Return and Refund Policy if you wish to return the item.
3. Refunds for Canceled Orders
If your cancellation request is approved before shipment, the order will be canceled and the payment will be refunded to the original payment method.
Refunds are generally processed within 5–10 business days after cancellation approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
4. Changes to Orders
If you need to update your shipping address, contact information, or other order details, please contact us as soon as possible.
Changes may not be possible once an order has entered processing or shipment preparation. We cannot guarantee that requested changes can be made after an order has been confirmed.
5. Incorrect, Damaged, or Defective Orders
If you receive an incorrect, damaged, or defective item, please contact us with your order number and clear photos of the issue. Our support team will review your request and help determine an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.
6. How to Request a Cancellation
Please contact our customer support team using the information below:
Lorenia Customer Support
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Email: info@lorenia.us
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Phone: +1 (323) 500-7558
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Address: 1304 El Paso Dr, Los Angeles, CA 90065-4341, United States
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
Please include your order number and cancellation request details so we can assist you as quickly as possible.
7. Policy Updates
Lorenia reserves the right to update this Order Cancellation Policy when necessary. Any changes will be posted on this page with an updated revision date.
Thank you for shopping with Lorenia. We appreciate your understanding and support.